Paris Airport Shuttle Service by Airport Connection

Are Paris Airport Connection shuttles non smoking and Air conditioned ?

The Paris airport shuttle service is provided by airport connection : All of theirs cars are non smoking and air conditioned. Also, they meet all the safety requirements of the French Ministry of Transportation. Their Transportation Licence number is 2001110007028.

Paris airport transfer service : arrival procedure

Our toll-free number is 0800 CDG ORY (0800 234 679). You must call when you arrive so that we can send you the first driver available. The number is useful especially if you are held up with luggage problems : just give us a call and we will ask your driver to wait for you a bit longer.

See our page about : Paris airport strike

Airport Free Call to take the shuttle

You can call from any public phone at the airport, no cards or coins are required, just pick up the receiver and dial 0800 CDG ORY (0800 234 679).

What happens if my arriving flight is delayed

We track your flight on the internet so we are aware if you will be arriving late. If you are 1 hour late or 6 hours late we will have a driver for you at the airport, so please make sure you call the toll free number when you arrive. However, if your flight arrives late, after our normal working hours, that is after 8 pm, go directly to the the pre arranged meeting spot. We will have done our best ( but cannot guarantee) to arrange for a driver to pick you up there ( keep in mind that your pick up may be charged 20% more for an arrival after 8 pm).

How come I get the answering machine after 7:30 pm (except friday 8:30 pm) or before 7am ?

If you get the answering machine that means our office is closed. If you arrive before 7am or after 7:30 pm (except friday 8:30 pm) go directly to the pre-arranged pick up spot indicated on your confirmation, the driver will be waiting for you.

What do I do if someone at the airport proposes to take me into Paris ?

You must be aware that drivers operate at the airports without authorisations or proper insurance, and you may be charged more than you arranged with us when you arrive at your destination. Make sure you get in a van with Airport Connection signs on the side. Also, if you leave with another car than ours from the airport, we may have to charge your credit card.

Where do I find Airport Connection vans when I arrive ?

Please go to the Paris Airport Pick up spots page.

What color are paris airport shuttle coaches : airport connection vans ?

Our vans are dark green or dark blue, and have “Airport Connection” marked on the sides.

Have a look of our vans : See on the home page how the look like

Other questions about your Paris airport transfer

Should I tip the paris airport shuttle driver ? How much ?
It is up to you whether you want to tip the driver or not. If you are happy with the service he gave you, it is customary to tip between 10-15%.
How many stops does the shuttle van make ?
The van will do maximum three stops after your pick up in Paris. When you arrive at CDG or Orly the van generally takes less people and stops maximum twice before you are dropped off. Our dispatchers do their best to get you to your destination in the less possible time.
What airports do you serve ? Do you do Paris train stations ?
We serve Roissy Charles de Gaulle (CDG), Orly (ORY) and Beauvais (BVA) airports, as well as all the parisian train stations and the TGV train station at Roissy Charles de Gaulle.
How far in advance can I change or cancel my reservation ?
Reservations can be changed or cancelled up to 24 hours before transfer with no charge.
At which terminal will the driver drop me off ?
The driver will drop you off at the terminal from which your flight leaves, please give him this information when you are in the car.
Why must I confirm my departure 24 hours before ?
You must confirm your departure at least 24 hours in advance to make sure that all the information concerning flight times, airport and pick-up address are correct.
Do we provide car seats for children under 3 ?
Yes, for safety reasons we do provide car seats for children. Please make your request when you fill in your reservation form.
What are your office hours ? What hours do you operate ?
Our office and our phone lines operate 7 days a week from 7am to 7:30 pm (except friday 8:30 pm). Our vans generally operate between 4am and 10pm.
Outside these hours, Contact us and we will do our best to accommodate you.
Do you operate outside Paris ?
Yes we do operate outside Paris, in the suburbs of Neuilly and La Défense. For other destinations please submit your questions on contact page
How long will it take to get to my hotel ? Or get to the airport ?
Your estimated travel time for Roissy CDG Airport is :
60 minutes for the following districts : 75010, 75011, 75017, 75018, 75019, 75020, Neuilly, La Défense.
75 minutes for the following districts : 75001, 75002, 75003, 75004, 75005, 75006, 75007, 75008, 75009, 75012. 90 minutes for the following districts : 75013, 75014, 75015, 75016.
Your estimated travel time for Orly Airport is :
45 minutes for the following districts : 75013, 75014, 75015, 75016.
60 minutes for the following districts : 75001, 75002, 75003, 75004, 75005, 75006, 75007, 75012.
75 minutes for the following districts : 75008, 75009, 75010, 75011, 75017, 75018, 75019, 75020, La Défense.
It takes about 1 hour to get from CDG airport to Orly airport.
Do your drivers take credit cards ?
Yes, our drivers will accept your VISA or Mastercard in the van.
This information is airport connection information

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